Sorry about the nerdy Star Trek misquote, but you get the idea. While we try to stay on top of developments in our patient’s lives, we aren’t mind readers. When a patient goes to the Emergency Department or goes to see a specialist, we don’t necessarily know about it unless you let us know. Many insurance plans don’t require a PCP referral for most specialists, and if it’s real emergency that send you to the ED you may not think to call us first.
So just try to keep us in the loop, so that we can take the best possible care of your child. If you are worried that you may have to take your child to the ED, please call us first… you may be surprised at how much we can help over the phone. And if you have already gone to the ED, please let us know so that we can provide appropriate follow-up care and make certain that we get notes from the hospital about your visit. Same with specialists: if you take your teenager to the local dermatologist for an acne problem, you may not need a referral from us —- but we would like to know so that we can make sure that we get chart notes about the visit.
Call and leave a message for your PCP, or talk to one of our nurses about follow-up from your ED visit, or better yet (for non-urgent issues) use your patient portal account to let us know of these developments. Include the dates of your visit to the ED or specialist, medications that were started or tests that were ordered, and whether or not you are supposed to go back for another visit. Help us help you.