Q: I don’t have enough cash for my copay today. Can you bill me?
A: Copays are due at the time of service. For your convenience, we take cash and major credit cards at our reception desks, as well as checks. Checks must be for the exact amount and cannot be post-dated.
Q: I’ve had to bring my child in so many times lately. Can’t you just waive the copay?
A: Copays are a part of our contractual relationship with your insurance company. We are NOT allowed to see you child, waive the copay, and then charge the insurance company their portion. We can be fined or prosecuted for doing this. We will always try to work with you to keep costs down, including trying our hardest to avoid unnecessary testing and to prescribe generic medications whenever possible… but we are required by law to charge and collect your copay.