At Childhood Health Associates of Salem, we are dedicated to the practice of non-discrimination. We pledge that we will not deny services based on a person's race, color, sex, national origin, disability, religion, gender identity or sexual orientation. We also serve patients regardless of method of payment. Discounts for essential services are offered to uninsured patients depending on family size and income. Uninsured patients may apply for a discount by inquiring at the front desk or by speaking with our Billing department. Application forms can be downloaded here: (English/Spanish). Discounts must be approved prior to services in order to receive the discount.

Who are we?

We are a group pediatric practice specializing in the care of children serving children of Salem and surrounding areas since 1977. We specialize in children with complex health needs. We believe that all children deserve quality health care. We serve a large population of children on the Oregon Health Plan as well as most commercial health plans in our area. Our services include comprehensive preventive care, behavior health, disease management, and urgent health needs. Since we are physician owned we are able to evolve quickly to changes in health care and family’s health care needs. Learn more about our providers here.

 

Location

891 23rd Street NE  

Salem, OR 97301

(503) 364-2181

(503) 364-0364 (fax) 

Are we taking new patients?

Many of our providers are accepting new patients. Call our office to see who is accepting new patients.

Clinic mission statement

Childhood Health exists to provide quality health care in order to promote optimal physical, mental and developmental health of our patients.

What insurances do you accept?

We are contracted with nearly all commercial insurances in our area. We do not currently contract with Kaiser Permanente or CareOregon. Oregon Health Plan (OHP) patients need to be listed with Willamette Valley Community Health Plan (WVCH) to come to our clinic.

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What is a medical home?

Our clinic is certified as Tier 3 Patient Centered Medical Home in Oregon. What this means to us is we strive to provide a starting point and hub for meeting our patient’s health care needs. We do this by coordinating with other health services and community agencies as well as proactively managing our patients health needs. Learn more at the National Center for Medical Home Implementation.

What makes us different from other clinics?

Our number of practitioners allows us to open extended hours 8 AM - 8 PM on weekdays as well as half day Saturday and Sunday appointments. All of our physicians have completed a residency in pediatrics and are all board certified in pediatrics. Our nurse practitioners and physician assistants are equally committed to children’s healthcare and have undergone additional training and work closely with our pediatricians to deliver quality healthcare. We have full time case managers to support patients with chronic disease support needs. We have a full Behavior Health team staffed by clinical psychologists to support behavior challenges to come up for all children.

To learn more about our clinic approach to our patients visit Family-Centered Health for Children at Patient Centered Primary Care Institute virtual visit.

Will I get my own doctor?

YES! We value long term relationship with a single provider in a clinic. We feel that provides the best quality care. In addition we are organized in teams so that if your primary provider isn't available you will see a select group of other providers for visits. We have reorganized ourselves around teams so you are more likely to see a provider or medical assistant you have seen on previous visit.

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Office hours

Monday to Friday 8 a.m. — 8 p.m.
Saturday 9 a.m. — 2 p.m.
Sunday Variable
(On Fridays we close from 12 noon — 2 p.m.)

Office hours are by appointment only. Hours may vary slightly depending on the season.

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Telephone calls

General questions and appointments (503) 364-2181
Nurse advice line 24 hours a day (503) 364-2181
Billing concerns (503) 364-0227

Our staff makes every effort to provide excellent telephone service to our patients. For easy access register for an online portal account to communicate with our staff and providers securely without waiting on hold. 

If immediate assistance is needed for a medical emergency please call 911. For other urgent health related matters when we are closed please call us at 503-364-2181. A nurse will gather information about the situation and inform you of the best course of action. A nurse will notify a pediatrician if needed.After regular office hours, routine health questions are answered by Legacy Emmanuel Hospital’s nurse triage service. A physician is on call at all times.

Fees and billing

Our office accepts many insurance plans including the Oregon Health Plan (OHP). If your child is insured by OHP then they must be enrolled in the Willamette Valley Community Health Plan  managed plan and not CareOregon. Call your OHP case worker to make the switch.

Our fees are based on the type of visit your child needs and what your child was seen for. The more complex the issues involved and the more time spent, the greater the charge. Our fees are based on national benchmarks established by Medicare and supported by insurance companies. Regardless of insurance, patients are responsible for payment of their accounts. Be sure to give us accurate insurance information at every visit so we can bill your insurance promptly on your behalf. Our office bills primary and secondary insurances. Please be prepared to present your child’s insurance card at every visit and to pay any necessary co-pays at the time of service. We will also give you an opportunity to make payment on any existing balance when you arrive for check-in.

The Business Office is available at (503) 364-0227 weekdays 8 a.m. – 4 p.m. to discuss any billing concerns you may have.

If your insurance requires you to list a primary physician for your child make sure this is done before your appointment or you will be asked to reschedule. You can see any provider in the office as long as one of the providers from the office is named as your primary physician. Patients whose insurance includes a co-pay are expected to make the co-pay at the time of service. If your insurance company does not pay promptly, you may be asked to pay the bill.

Prescriptions refills for many prescriptions can be done over the phone. We utilize an electronic prescribing system which allows us to transmit prescriptions electronically to many area pharmacies. If you need refill on an established prescription, the fastest way is to contact your pharmacy. They will contact us electronically if authorization is needed. For more complicated situations and for controlled substances such as many of the ADHD medications, contact us directly to request the prescription.

Leaving the practice

It is our policy to begin transition at the age of 18. Teens who have become parents will need to transition out at an earlier age. Exceptions to this policy require physician approval. If your child needs to transfer medical care for any reason be sure to request copies of medical records and shot records for a smooth transition.

HIPAA

In response to new privacy rules we have updated our policies to protect your child’s health information. A summary can be obtained from our front desk or  on our web site.