Secure Messaging now available

August 5, 2009 by Kenneth Carlson, MD 

email_icon1We have now activated our final feature of our new patient portal. Secure messaging can now be exchanged with our providers, medical records, nursing department, and bookkeeping department. Messages are saved on server for us to retrieve. Insecure email is not used. You will receive and email notification confirming your message was sent as well as when a message is responded to. To use just register for free account on our web site. There is no charge for this service. We will also use this periodically in the future for important clinic announcements. While we feel this service will improve care for all our patients, those with chronic and multiple medical difficulties will benefit the most. Use our comment section to tell us what you think about this feature.

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2 Responses to “Secure Messaging now available”

  1. Karen on August 26th, 2009 8:15 pm

    I used to sign in to look at my child’s information, and set appointments. But I can’t get on and it say’s we don’t have an account. Did this clear out the old information, and do I need to start all over?

    Thanks for the help.
    Karen

  2. Kenneth Carlson, MD on August 26th, 2009 8:54 pm

    We did change vendors to get more features and better reliability with our online secure portal. We had lots of problems with our old vendor with messages being very delayed or not sent at all. Also signing up previously required filling out paperwork in our office. Accounts can now be created online.

    Unfortunately you do need to create new account for each child. Sign up in the child’s name. Accounts can be linked so that once signed into one account you can quickly jump to other child’s account. Currently we offer appointment requests, prescription request, ask a staff or provider and online bill pay through our new portal. At this time it does not directly integrate with our electronic medical record so viewing health information is not yet available. Any information can be requested securely through the portal. For more information on our new portal visit: http://www.childhoodhealth.com/clinic-information/patientportal

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